Can I update my shipping address?
Yes, as long as your order hasn't shipped. Email your updated address to firstname.lastname@example.org
Where do you ship from?
We ship from both our UK and US warehouses
As of 30/11/23 all orders under €150 shipping from the UK into
Europe will ship tarrif free.
Do you have a returns policy?
Any product or parts of products that arrive damaged can be exchanged for an undamaged copy or a refund within 30 days delivery.
Please take a photo or video of the defective item or items and email it to email@example.com, please include a list of all damaged parts.
• Full name
• Address (including post/zip code)
• Order number
Our customer service team will then get in contact.
If you are returning a product, we will withhold reimbursement until we have confirmation the goods have been returned or until you have supplied evidence of having sent back the goods via special/tracked service, whichever is earlier.
When will my order arrive
- Vinyl, CDs and Tapes will be shipped within 3 days after placing your order.
- Merchandise can take up from 5 to 8 working days
- UK Customers - please allow up to 7 working days
- EU / International Customers - Please allow up to 14 working days
- If you have paid for tracked delivery, your tracking number should be included on your order confirmation email. If you are unable to find it, please contact firstname.lastname@example.org for your tracking number
My order hasn't arrived, what do I do now?
If you have not received your order by the time frames above, please contact us for an update email@example.com