Do not sell my personal information

Your rights under the California Consumer Privacy Act

The California Consumer Privacy Act (CCPA) provides you with rights regarding how your data or personal information is treated. Under the legislation, California residents can choose to opt out of the “sale” of their personal information to third parties. Based on the CCPA definition, “sale” refers to data collection for the purpose of creating advertising and other communications. Learn more about CCPA and your privacy rights.

How to opt out

By clicking on the link below, we will no longer collect or sell your personal information. This applies to both third-parties and the data we collect to help personalize your experience on our website or through other communications. For more information, view our privacy policy.

 

Can I update my shipping address?

Yes, as long as your order hasn't shipped. Email your updated address to info@kingunderground.com

Where do you ship from?

We ship from both our UK and US warehouses

As of 30/11/23 all orders under €150 shipping from the UK into
Europe will ship tarrif free.

Do you have a returns policy?

Any product or parts of products that arrive damaged can be exchanged for an undamaged copy or a refund within 30 days delivery.

Please take a photo or video of the defective item or items and email it to info@kingunderground.com, please include a list of all damaged parts.

Please include:

• Full name

• Address (including post/zip code)

• Order number 

Our customer service team will then get in contact.

If you are returning a product, we will withhold reimbursement until we have confirmation the goods have been returned or until you have supplied evidence of having sent back the goods via special/tracked service, whichever is earlier.

When will my order arrive

  • Vinyl, CDs and Tapes will be shipped within 3 days after placing your order.
  • Merchandise can take up from 5 to 8 working days
  • UK Customers - please allow up to 7 working days 
  • EU / International Customers -  Please allow up to 14 working days 
  • If you have paid for tracked delivery, your tracking number should be included on your order confirmation email. If you are unable to find it, please contact info@kingunderground.com for your tracking number

My order hasn't arrived, what do I do now?

If you have not received your order by the time frames above, please contact us for an update info@kingunderground.com